Frequently Asked Questions

Everything you need to know about your Prolux beauty journey.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy for cosmetics?

We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Are Prolux Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we do not test any formulas or ingredients on animals.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.